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Sunday, 4 October 2020

Dutch Bangla Bank Limited -Customer Service Executive- Job Circular 2020

 

Job TitleCustomer Service Executive
Employer NameDutch Bangla Bank Limited
Employers DescriptionDutch-Bangla Bank Limited is a bank in Bangladesh. DBBL is a scheduled joint venture private commercial bank between local Bangladeshi parties by M Sahabuddin Ahmed and a Dutch company FMO.
Job Circular Date03 October 2020
Type of JobFull Time
Ministry or Department
Job Circular Last Date25 October 2020


Dutch Bangla Bank Limited

Career Opportunity



Post Name: Customer Service Executive


Job Responsibilities

  • Answer calls and handles customer inquiries

  • Research required information using available resources and answer to customer queries

  • Manage and resolve customer complaints & requests

  • Provide customers with product and service information

  • Enter new customer information into the system, update existing customer information

  • Process requests, forms and customer appeals

  • Identify and escalate priority issues

  • Route calls to the appropriate resource

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

  • Complete after call works






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